Shipping policy
At Wild Grace, we are committed to delivering your order quickly, safely, and efficiently.
Processing Time
- Orders are processed within 1 business day after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- United Kingdom: 2–5 business days (Free Standard Shipping).
- Delivery times are estimates and may vary slightly during busy periods or due to courier delays.
Shipping Cost
- Free Standard Shipping on all UK orders.
- No hidden handling or packaging fees.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Delivery Address
Please ensure your shipping address is accurate before placing your order. Wild Grace cannot be responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Delayed Deliveries
While we strive to meet all estimated delivery times, unexpected circumstances such as severe weather, courier disruptions, or public holidays may occasionally cause delays.
If your order has not arrived within the expected timeframe, please contact our customer support team and we will be happy to assist you.
Damaged or Lost Parcels
If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team through our Contact page. We're always happy to help.