Answers to common questions about ordering, payments, delivery, local pickup, returns and our Uddingston shop.

If you cannot find the answer you need, email support@wildgracegifts.com or call +44 1698 818250 .

Ordering

How do I place an order?

Browse wildgracegifts.com , add your chosen products to your basket and complete checkout with your delivery or local pickup details and payment information.

You will normally receive an order-confirmation email after your order has been placed successfully, followed by a dispatch confirmation when your order leaves us.

Can I change or cancel my order?

Please email support@wildgracegifts.com as soon as possible and include your order number.

If your request is received before dispatch, we will try to make the requested change or cancel the order and issue a full refund.

Once an order has been dispatched, it cannot normally be cancelled as an unshipped order. You may instead follow our returns procedure after receiving it.

What happens if an item is unavailable?

If an item becomes unavailable after you place an order, we will contact you as soon as reasonably possible and refund the amount paid for the unavailable item.

Do you accept pre-orders?

We do not currently offer pre-orders. Products available to purchase online are subject to the stock information displayed on their product pages.

Payment

What payment methods do you accept?

Online payments are processed securely through Shopify Payments.

The payment methods currently available for your order will be displayed during checkout. All online payments are taken in pounds sterling (GBP).

Is it safe to pay on your website?

Our online store and checkout are provided through Shopify. Shopify Payments and its authorised payment-processing partners securely process your payment information.

Are there any hidden charges?

The total payable to Wild Grace is displayed before you confirm your order. Standard UK delivery is free, so no standard shipping charge is added at checkout.

For further information, please read our Payment Information page.

Shipping & Delivery

How much does UK delivery cost?

Standard UK delivery is free on all eligible online orders.

How long does delivery take?

Business days are Monday to Friday, excluding UK public holidays.

Delivery estimates are provided in good faith but are not guaranteed. Public holidays, severe weather, delivery-network disruption or high seasonal demand may occasionally cause delays.

Which delivery provider will deliver my order?

We select an appropriate delivery provider depending on the parcel, delivery address and service availability. The provider may vary between orders.

Can I track my order?

Where tracking is available for the delivery service used, tracking details will be included in your dispatch email.

Tracking information may take a short time to become active after dispatch.

Do you deliver outside the United Kingdom?

No. We currently deliver within the United Kingdom only. International delivery is not currently available.

My order has not arrived. What should I do?

1. Review your dispatch email and any tracking details provided.
2. Check for an attempted-delivery or collection notice.
3. Contact support@wildgracegifts.com with your order number if the estimated delivery period has passed.

We will investigate with the relevant delivery provider. If the parcel is confirmed as lost in transit, we will offer an appropriate resolution in accordance with your statutory rights.

For complete delivery information, please read our Shipping & Delivery Policy .

Local Pickup

Can I collect my online order from your shop?

Yes. Free local pickup is available from our Uddingston shop for eligible products that are confirmed as in stock.

In-stock orders are normally prepared on the same business day. Orders placed near closing time, outside opening hours or on Sunday may be prepared on the next business day.

Where and when can I collect my order?

Wild Grace
113 Main Street
Uddingston
Glasgow G71 7EW
United Kingdom

Collection is available Monday to Saturday, 10:00 AM–5:00 PM. The shop is closed on Sunday.

Please bring your order confirmation and, where reasonably required, suitable identification.

Returns, Refunds & Cancellations

Can I return an online order if I change my mind?

For most eligible online purchases, you may notify us that you wish to cancel within 14 days of receiving your order.

After notifying us, you then have a further 14 days to return the goods, following the return instructions provided.

Email support@wildgracegifts.com before returning anything.

Who pays for return postage?

For approved change-of-mind returns, Wild Grace pays the approved return postage.

We will explain how return postage will be arranged when you contact us. Please do not return an item without contacting us first.

Where a product is confirmed as faulty, damaged, incorrect or misdescribed, you will not be responsible for reasonable return costs.

How long do refunds take?

Approved refunds are normally processed to the original payment method within 5–7 business days after the returned item is received or acceptable evidence of return is provided.

Your bank, card issuer or payment provider may require additional time to display the refunded amount.

Are any products excluded from change-of-mind returns?

The following products may be excluded where permitted by law:

• Personalised, customised or made-to-order products
• Sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed
• Perishable goods

These exclusions do not limit your rights where a product is faulty, damaged, incorrect or not as described.

Do you offer direct exchanges?

We do not currently offer direct exchanges for online orders.

To purchase a different item, colour or variant, return the eligible original item in accordance with our policy and place a new order separately.

What should I do if my item arrives damaged, faulty or incorrect?

Contact support@wildgracegifts.com as soon as reasonably possible.

Please include:

• Your order number
• A description of the issue
• Photographs where reasonably possible

Depending on the circumstances and your statutory rights, an appropriate remedy may include repair, replacement or refund.

Can I return an online order to your Uddingston shop?

Please contact us before returning an online order to the shop. We will confirm whether an in-person return is suitable and provide the correct instructions.

What is your in-store change-of-mind policy?

For products purchased in our Uddingston shop, we may offer an exchange or store credit within 14 days as a goodwill gesture, provided that:

• The product is unused
• It remains in its original saleable condition
• Original packaging, labels and accessories are included
• Valid proof of purchase is provided
• The product is not subject to a lawful exclusion

Faulty, damaged or misdescribed in-store products remain covered by your statutory consumer rights.

For complete information, please read our Returns, Refunds & Cancellation Policy .

Our Uddingston Shop

Where is your shop?

Wild Grace
113 Main Street
Uddingston
Glasgow G71 7EW
United Kingdom

View Wild Grace on Google Maps

What are your opening hours?