Use the secure tracking link included in your dispatch confirmation email to view the latest available delivery updates.

What to Expect

Estimated Delivery Timeframe

Business days for processing and delivery estimates are Monday to Friday, excluding UK public holidays.

Delivery estimates are provided in good faith but are not guaranteed. Public holidays, severe weather, high seasonal demand or delivery-network disruption may occasionally cause delays.

For complete information, please read our Shipping & Delivery Policy .

Cannot Find Your Dispatch Email?

Before contacting us, please check:

• The inbox of the email address used at checkout
• Your spam, junk or promotions folder
• That your order has completed its 0–3 business-day processing period
• Any order-status emails previously received from Wild Grace

If you still cannot find your dispatch confirmation, email support@wildgracegifts.com .

Please include:

Delayed or Missing Orders

If your parcel has not arrived after the estimated delivery timeframe:

1. Check the latest tracking update, where tracking is available.
2. Look for an attempted-delivery or collection notice.
3. Check with other members of your household and any safe delivery location.
4. Contact Wild Grace with your order number so that we can investigate.

If a parcel is confirmed as lost in transit, we will provide an appropriate resolution in accordance with your statutory rights. This may include a replacement or refund.

Tracking Shows Delivered

If the tracking information shows that your parcel was delivered but you cannot find it:

• Check around the delivery address and any safe place
• Ask household members or neighbours whether they accepted it
• Review any delivery photograph or location information
• Contact us promptly with your order number

We will review the available delivery information and contact the relevant delivery provider where necessary.

Local Pickup Orders

Local pickup orders do not receive parcel tracking.

We will send a Ready for Collection confirmation when your order is available to collect from our Uddingston shop.

Eligible in-stock orders are normally prepared on the same business day. Orders placed near closing time or outside opening hours may be prepared on the next business day.

Collection address:
Wild Grace
113 Main Street
Uddingston
Glasgow G71 7EW
United Kingdom

Collection hours:
Monday to Saturday: 10:00 AM–5:00 PM
Sunday: Closed

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible.

Please include your order number, a clear description of the issue and photographs where reasonably possible.

For full information, please read our Returns, Refunds & Cancellation Policy .