We welcome honest feedback from customers who shop with Wild Grace online or visit our Uddingston store.

Your feedback can help us understand what is working well and where our products, customer service or online shopping experience could be improved.

Whether you would like to share a positive experience, make a suggestion or tell us about a problem, please get in touch.

Why Your Feedback Matters

Wild Grace is an independent physical gift shop and online store. Customer feedback helps us review different areas of our service, including:

How to Share Your Feedback

By Email

Email us at support@wildgracegifts.com .

Where your feedback relates to an online order, please include your order number so that we can review the relevant details.

By Phone

Call us on +44 1698 818250 during our customer-support hours.

In Person

You may also speak with us at our physical shop:

Wild Grace
113 Main Street
Uddingston
Glasgow G71 7EW
United Kingdom

View Our Shop on Google Maps

Google Reviews

Customers who have visited our Uddingston shop or had a genuine experience with Wild Grace are welcome to share an honest Google review.

Reviews can help other customers learn more about our physical shop, products and customer service.

Visit Wild Grace on Google Maps

Feedback About an Order or Product Problem

If something has gone wrong with an order or product, please contact us as soon as reasonably possible so that we can investigate.

Email support@wildgracegifts.com and include:

• Your order number
• A clear description of the issue
• The product concerned
• Photographs where the product is damaged, faulty or incorrect

Faulty, damaged, incorrect or misdescribed goods are handled in accordance with your statutory rights and our Returns, Refunds & Cancellation Policy .

Formal Complaints

General feedback and formal complaints are handled slightly differently.

If you would like to make a formal complaint, please clearly state that your message is a complaint and provide all relevant order or purchase information.

You can contact us by email at support@wildgracegifts.com or by telephone on +44 1698 818250 .

Our Approach to Reviews

We aim to present customer feedback clearly and without creating a misleading impression.

• Reviews relating to our physical Uddingston shop should be identified as feedback about the shop or a Google review.
• We do not describe a review as a verified online purchase unless the online order has genuinely been verified.
• We do not change a reviewer’s star rating or materially alter the meaning of a review displayed on our website.
• Reviews should represent genuine customer experiences.

Feedback and Personal Information

Information submitted as part of your feedback will be used to understand and respond to your message.

Please avoid including sensitive information or complete payment-card details in your email or review.

For information about how we handle personal information, please read our Privacy Policy .