Clear information about payment processing, pricing, refunds and checkout security at Wild Grace.

This page explains how payments work when you place an online order through wildgracegifts.com .

Wild Grace is operated by WILD GRACE GLASGOW LIMITED, Company number SC649369, at 113 Main Street, Uddingston, Glasgow G71 7EW, United Kingdom.

Payment Summary

Accepted Payment Methods

Online payments are processed securely through Shopify Payments.

The payment methods currently available for your order will be displayed during checkout. Available options may depend on your device, location and the payment methods enabled on our store.

All online payments are taken in pounds sterling (GBP).

When Payment Is Taken

Payment is taken securely when you complete checkout and place your order.

You will normally receive an order confirmation email after your order has been submitted successfully.

If we cannot fulfil all or part of your order—for example, because a product is unavailable or because we identify a genuine pricing or product-information error—we will contact you and refund the amount paid for the affected item or order.

Payment Security

Our online store and checkout are provided through Shopify.

Shopify Payments and its authorised payment-processing partners securely process payment information according to their own security, privacy and legal requirements.

Prices and Charges

• All product prices on our website are displayed in GBP.
• Standard delivery is free for eligible orders delivered within the United Kingdom.
• No standard UK shipping charge is added at checkout.
• The total amount payable by you will be displayed before you confirm your order.

Wild Grace does not intentionally add undisclosed charges to your order.

Refunds

Refunds are issued to the original payment method used when the order was placed.

Approved refunds are normally processed within 5–7 business days after the returned item is received or acceptable evidence of return is provided.

Your bank, card issuer or payment provider may require additional time to display the refunded amount in your account after we have processed it.

For complete information about returns, cancellations and refund eligibility, please read our Returns, Refunds & Cancellation Policy .

Failed or Declined Payments

If your payment is declined or cannot be completed:

1. Check that your payment details and billing address have been entered correctly.
2. Check that the payment method has not expired and that sufficient funds are available.
3. Try another payment option displayed at checkout, where available.
4. Contact your bank or payment provider if the problem continues.

Payment approval or rejection is generally determined by Shopify Payments, its processing partners or the institution that issued your payment method.

Wild Grace may be unable to complete an order until payment has been successfully authorised.

Payment Verification and Fraud Prevention

To protect customers and our business, transactions may be subject to standard security and fraud-prevention checks.

In limited circumstances, we may contact you to confirm order, billing or delivery information before dispatch.

We may decline or cancel an order where:

• Payment cannot be successfully authorised
• The transaction appears unauthorised
• Information required to fulfil the order cannot be verified
• We reasonably suspect fraud or misuse

Where an order is cancelled after payment has been taken, the amount paid for the cancelled order will be refunded to the original payment method.

Payment Help

If you need help with a payment or online order, contact:

• Email: support@wildgracegifts.com
• Phone: +44 1698 818250

For your security, please do not send complete card numbers, card security codes or online-banking passwords by email or telephone.